Spiir is provided by Mastercard OB Services Europe A/S (‘MCOBS EU’) which is authorised as an Account Information Service Provider by the Danish Financial Supervisory Authority and is exempt from the prohibition, in regulation 138 of the UK Payment Services Regulations 2017, on providing payment services in the United Kingdom. MCOBS EU is thus not authorised by the UK Financial Conduct Authority.

If you have any questions or wish to complain about your experience with Spiir please contact Spiir by clicking here, stating “Complaint” as the subject field of your email. If your complaint cannot be resolved by Spiir, you can also contact:

• the Danish Financial Supervisory Authority if your complaint relates to our activities as a payment institution;

• the Danish Consumer Ombudsman and the Danish Competition and Consumer Authority in relation to consumer information and consent requirements; or

• the Centre for Complaint Resolution in relation to a specific matter involving us that revolves around areas other than financial legislation, such as marketing and general consumer protections.

We will keep you posted on any future developments.